Caitlin’s Closet offers returns or exchanges up to 14 days after your items have been delivered. Once the 14 days have passed we will no longer be able to accommodate you.
If you are wanting to exchange an item that item must be unused and in the same condition that you received it in.
To complete an exchange the customer must provide proof of purchase or a receipt. All exchanges that require shipping are at the expense of the customer. All exchanges are final sale.
Items in the list below we will not offer returns for they will be a FINAL SALE:
Items purchased using a discounted promotional code.
All items on sale are final sale.
To return your items please email customer service at firstname.lastname@example.org
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non refundable.
Please include the invoice inside the package.
If it is an exchange please include instructions inside the package on what you want instead, if we do not have it in stock we will send store credit to your email.